Edly Helsinki does not offer a direct exchange service, but you are always welcome to return any item within 14 days of receiving the product if you are not satisfied with the product or need to change the size. For exchanges, simply re-purchase the preferred product after your return. Kindly note that the returned item must be in original condition, unworn, unwashed, and unused in all ways and returned in its original packaging.
Once we have received your return and checked it, your payment will be refunded to the original payment method and the return should show within ten working days.
Please be aware that leaving an order uncollected at a postal office or pick up-point does not count as a return. In this case we will charge fully for the postal delivery costs and a fee of 15 EUR as a handing cost for the return.
FAULTY ITEMS
Everything we send out and sell is quality controlled by us. In an unfortunate situation where you have received a faulty product or an incorrect order, we will without a doubt replace it, refund it, or repair it, if the product(s) have been returned to us within 14 days of purchase. If you have received an incorrect order, kindly contact us via e-mail at info@edlyhelsinki.com and we will help you.
COMPLAINTS
We advise you to always check the product and package you have purchased immediately after receiving it. In case you notice any damage on the packaging, please report it directly to the carrier or the delivery point where you picked up your package. If you have received an incorrect item, you can make a complaint directly to us at info@edlyhelsinki.com and send the product back to us in its original packaging and with a valid tracking number.
PRE-ORDERS
By pre-ordering the indoor shoes, you get access to the indoor shoes before they have arrived at our warehouse from the factory and this way you secure getting the indoor shoes you want. Once pre-ordering the indoor shoes, we will deliver it to you as soon as possible, but keep in mind that this might take up to 4 to 6 weeks.
The pre-orders work the same way as a regular order. You will pay for the indoor shoes at checkout and have the same right to return them. Please see more at our “practical information” for our return policy. Kindly note that, the delivery time is longer for pre-orders than for regular orders.
In any questions, please reach out to us at info@edlyhelsinki.com.